並前往https://medium.com/weba/customer-engagement-%E6%98%AF%E4%BB%80%E9%BA%BC-part-2-%E4%B8%89%E5%A4%A7%E7%AD%96%E7%95%A5%E5%BB%BA%E7%AB%8B%E9%A1%A7%E5%AE%A2%E5%BF%A0%E8%AA%A0%E5%BA%A6-f9228639f95a